clause

This information is extremely important and must be read prior to departure.
For your safety and security, please understand the following information.

Chapter 1 General Provisions

Article 1 (Application of the General Terms and Conditions)

These terms and conditions apply to all relationships between our store and the user with regard to the use of vehicles rented by our store.
In the event that malicious use that does not comply with these terms and conditions, related laws and regulations, or socially accepted norms is recognized, we will take strict action, including legal proceedings, and may register the relevant information with our member organizations or related associations.

Article 2 (Definition of Terms)

The definitions of terms used in these General Terms and Conditions are as follows

1. The term "we" or "us" or "our" means the entity that rents the vehicle to you.
2. User" means a person who has agreed to these Terms and Conditions and has entered into a rental agreement with us.
3. Driver" means a user who has been registered as a driver with us and approved by us.
4. Rental Agreement" means the rental agreement for the vehicle which is concluded in accordance with these General Terms and Conditions and the contents of the Rental Certificate.
5. Non-operation Charge (NOC)" means the amount paid by the User to us as compensation for business in the event that the operation of the vehicle is disabled or restricted due to accident, theft, breakdown, defacement, or other reasons.

Article 3 (Agreement to the General Terms and Conditions)

1. The User shall fully understand and agree to the contents of the Terms and Conditions before entering into the Rental Agreement.
2. Upon receipt of the rental certificate and delivery of the vehicle, the user is deemed to have agreed to all the terms and conditions of these Terms and Conditions.
3. We will not be liable for any damage caused by failure to comply with the preceding paragraph, except in the case of willful misconduct or gross negligence.

Chapter 2 Loan Eligibility and Restrictions

Article 4 (Eligibility for Use)

1. Minors and persons who have been licensed to drive for less than two years are prohibited from operating the loaned vehicle.
2. Operation of the loaned vehicle by anyone other than the person who presented his/her driver's license as the driver at the time of the loan procedure is prohibited.

Article 5 (Restriction of Purpose of Use)

The use of the vehicle for transporting unspecified persons, for transporting luggage, or for any other purpose that violates laws and regulations is prohibited.

Chapter 3 Reservation, Payment and Contract Formation

Article 6 (Formation of Contract)

The rental agreement will be concluded when our store accepts the reservation and the payment of the usage fee is completed.

Article 7 (Method of Payment)

1. All usage fees must be paid in full in advance by the date specified by us, and cannot be paid later.
2. If payment is not confirmed by the due date, we reserve the right to cancel the reservation.

Chapter 4 Receipt and Return of Vehicles

Article 8 (Confirmation at the time of delivery)

The User shall check the condition of the vehicle, its equipment and accessories at the time of delivery.

Article 9 (Return)

The user shall return the vehicle to the designated date, time, and location.

Article 10 (Fuel)

1. Vehicles shall be rented with a full tank and returned with a full tank.
2. If the car is not returned with a full tank, 7,000 yen (tax included) will be charged per fuel meter scale.
3. When refueling, be sure to check the designated oil type. All damages caused by incorrect refueling shall be borne by the user and the NOC will be charged.

Article 11 (Cleaning and Remains)

1. Garbage shall be taken away by the user. If disposed of at our stores, 300 yen (tax included) will be charged per 20L bag. Some types of garbage cannot be disposed of at each store.
2. We are not responsible for the storage or return of any items left behind after the return.
3. If a sink is used, the user shall dispose of wastewater.
4. In the event that significant staining or odor exceeding normal use is observed, the user shall be responsible for a special cleaning fee of 100,000 yen (tax included) and NOC.

Chapter 5 Usage Precautions

Article 12 (Driving Precautions)

1. Passengers must remain seated while the vehicle is in motion. In addition, when seated in a seat equipped with a seatbelt, the seatbelt shall always be properly fastened.
2. Depending on the year and specifications of the vehicle, some seats may not be equipped with seat belts, but even in such cases, the user shall comply with all applicable laws and regulations and pay sufficient attention to ensuring safety before using the vehicle.
3. Sudden maneuvers such as sudden steering or braking are prohibited.
4. The driver shall exercise due caution against crosswinds, tunnel exits, highway exits, vehicle length, width, and height, entrapment, and contact with signs, power lines, trees, etc.

Article 13 (Parking and Overnight Stay)

1. Overnight parking of vehicles on the road and unauthorized parking on private property is prohibited.
2. You shall comply with the rules for use of each facility such as Roadside Stations, SAs, PAs, etc., as well as the relevant laws and regulations.

Article 14 (Residential Section)

1. No shoes with dirt feet are allowed in the living area of the car except for the steps. Violators will be charged a cleaning fee of 50,000 yen (tax included) plus NOC.

Chapter 6: Long-Term Use and Daily Inspection

Article 15 (Daily Inspection)

We will perform periodic inspections and pre-loan inspections on each vehicle.
If the period of use is longer than 5 days or if the User feels something unusual or uncomfortable while driving, the User shall be responsible for conducting a daily inspection of tire pressure, vehicle appearance, lights, etc.

Chapter 7 Prohibited Acts

Article 16 (Prohibited Matters)

1. Smoking in vehicles, use of e-cigarettes, and odor-producing activities
2. Unauthorized Pet Rides
3. unauthorized modification
4. Unregistered Driving
5. violation of the law
6. Use of dirt in living areas

If a violation is confirmed, special cleaning fee (50,000 yen or 100,000 yen), actual cost of deodorization work, and NOC will be charged, and if necessary, the relevant organizations will be notified.

Chapter 8 Special Provisions for Riding with Pets

Article 17 (Conditions)

1. Advance declaration and optional application are required.
2. The fee shall be 20% of the vehicle price.
3. You must use the cage you bring with you while driving.
4. Cats and small dogs are limited to a maximum of two dogs, and large dogs are limited to one dog.

Article 18 (Unauthorized Riding)

In the event of an unauthorized passenger, a special cleaning fee of 100,000 yen (including tax) and NOC will be charged, and the passenger will be disqualified and registered with and reported to the relevant organization.

Article 19 (Compliance)

1. Pets that are at risk of the following shall always use a kennel in the vehicle, even when the vehicle is parked
   • Pets that are not potty trained
   • Pets that may damage equipment
   • Pets that may contaminate the interior of the vehicle
   • Pets with significant hair loss or odor
2. Pets are not allowed in or on the bed section (including seats used as beds), bunk beds, sinks, shelves, or other in-car facilities.
3. Attaching pet leashes or other devices to the interior or any part of the vehicle is prohibited.
4. In the event of any rough sleeping in the car, the user shall clean up the car promptly to prevent the spread of damage, and be sure to report it to our store when returning the car. If any stains or odors remain, a special cleaning fee and NOC may be charged.
5. Leaving dirty items in the car for an extended period of time is prohibited. If the odor remains upon return, a special cleaning fee of 100,000 yen (tax included) will be charged.

Chapter 9 Car Facilities, Keys, Equipment and Repairs

Article 20 (Administration)

In the event of damage or malfunction to the vehicle, equipment or fixtures, the user shall report the damage or malfunction to us as soon as it occurs. In this case, the user shall bear only the cost of repair.
However, this does not apply to accidental damage.

Article 21 (Scope of Burden)

The user is responsible for any damage to the glass caused by a flat tire or flying rocks that occurs during the rental period. The user is also responsible for any damage caused by mischief, hit-and-run by an unknown party, or other acts of a third party.

Article 22 (Reporting Obligation)

1. Any malfunction, damage or loss must be reported to us immediately.
2. If not reported, a penalty of 100,000 yen (including tax) and NOC will be charged in addition to the repair cost, and the matter will be reported to the relevant organization.

Chapter 10 Accident Response

Article 23 (Accident Response)

In the event of an accident, the first priority is to save human life, and the emergency services, police, our store, or insurance company must be notified immediately. Regardless of the size of the accident or whether it is a single accident or not, the police and our store must be notified.
Failure to do so may result in denial of coverage.

Article 24 (Response after Accident)

1. After an accident, the equipment must be returned on the same day and may not be used continuously.
2. Fees for the remaining period will not be refunded.

Chapter 11 Defective Handling

Article 25 (Defects during Rental)

Although vehicles and equipment are inspected prior to rental, unforeseen malfunctions may occur during the rental period.

Article 26 (Defects that interfere with driving)

In the event of a problem that interferes with the running of the vehicle, the safety of the user is the top priority, and the vehicle may be taken to the nearest dealer or other location in accordance with our instructions.

Article 27 (Defects that do not interfere with driving)

In principle, we will deal with the problem after the return of the equipment. Depending on the nature of the problem, a partial refund of the rental fee will be provided.

Chapter 12 Insurance and Compensation

Article 28 (Use of Insurance)

In the event of an accident, our automobile insurance shall apply.
However, if the user's automobile insurance policy includes a special clause for driving another vehicle that is applicable to the use of the rental car, and if the user so requests, such insurance may be used in combination with or in preference to the rental car.

Article 29 (Facilities and Equipment)

Vehicle insurance does not cover equipment and devices inside the vehicle.

Article 30 (Insurance coverage)

When you rent a campervan from us, the following insurance is included
If insurance is used, a 200,000 yen deductible will be charged.

Article 31 (Not covered by insurance)

Insurance will not cover the following

• Accidents involving unlicensed driving, drunken driving, drug use, dangerous driving, or other acts in violation of laws and regulations
• Exceeding the rental period or negligence on the part of the customer in use or management
• Intentional erasure of drive recorder data

Chapter 13 Non-operating Charges (NOC)

Article 32 (NOC)

If an accident, theft or breakdown occurs during the rental period and the vehicle needs to be repaired or cleaned, regardless of the extent of the damage, a flat amount specified below will be charged as a non-operation charge (NOC).
In the event of intentional accidents or torts or other malicious use, an additional fee shall be charged in addition to the flat amount.

The non-operation charge is not covered by our automobile insurance policy and is to be borne by the user in principle.
However, this does not apply in cases where the reason is attributable to us.
In the event that we reasonably determine that it is difficult to return the vehicle by self-drive due to an accident or breakdown during the rental period, you will be responsible for the towing costs and other necessary actual expenses (including labor costs).
The store will decide whether or not the vehicle can be returned on its own, taking into consideration the condition of the vehicle, its safety, the user's situation, and other factors.

Chapter 14 Early Return

Article 33 (Early Return)

In the event of an early return of a rental item beyond the contract period or in the event of an accidental early return, the unused portion of the rental fee will not be refunded. However, 50% of the unused portion of the fee will be refunded only in the case of a long-term loan of 10 days or more that is returned 3 days or more early.
Campaign rates are not subject to this rule.

Chapter 15 Discount System

Article 34 (Long-term Discount)

The provisions for long-term discounts are as follows

Article 35 (Special Discounts)

Special discounts may be offered depending on the season and other circumstances.
Such discount shall not apply to existing reservations made prior to the decision to implement the discount.

Chapter 15 Cancellation and Termination

Article 36 (Cancellation Charges)

1. Cancellation fees shall accrue from the time the reservation application is approved.
2. In the event of cancellation, the user shall contact the restaurant in advance to discuss the substitution of the date of use or the substitution of use at a restaurant other than the reserved restaurant.
3. Notification of cancellation shall be made by e-mail or telephone during our business hours, and any notification received outside of business hours shall be treated as being received on the next business day.
4. Even in the event of natural disasters or other unavoidable circumstances, cancellation fees will be charged in accordance with our regulations.
5. The cancellation fee policy is as follows

Article 37 (Method of Refund)

The amount of the cancellation fee and bank transfer fee will be refunded by bank transfer.

Chapter 16 Late Return and Business Compensation

Article 38 (Late Charges)

2,000 yen (tax included) will be charged for every 20 minutes.

Article 39 (Influence on the next user)

We have a minimum interval of 2 hours before the next user. If a delay in return affects the next user, we may charge a maximum of 150,000 yen (tax included) as a business compensation fee.

Chapter 17: Handling of Non-Loanable Loans

Article 40 (Substitution and Refund)

In the event that the vehicle scheduled for loan becomes unavailable for loan due to an accident or other reasons during the last rental period, we may request the user to transfer to an alternative vehicle after giving prior notice to the user.
If the user does not agree to such transfer, this agreement will be terminated, the usage fee received will be refunded in full, and the reservation will be cancelled.

Chapter 18 Various Services

Article 41 (Storage of User's Vehicles)

During the rental period, one vehicle from the user will be kept per rental vehicle. At the Utsunuki BASE branch, more than one vehicle can be checked in, and the second and subsequent vehicles will be checked in for a fee of 1,000 yen (tax included) per vehicle. If you wish to store more than one vehicle, please notify us at the time of reservation.

Vehicles may not be accepted for storage due to site conditions or other circumstances.
We are not responsible for any accidents, theft, tampering, or any other damage that may occur during the storage period.

Article 42 (Rental Items)

We have rental items available for use in conjunction with the use of our vehicles.
The user may request the use of said rental items at the time of contract or rental.
The provision of rental items is subject to availability and may not meet your request due to limited quantities.

Chapter 19 Location-based Information Systems

Article 43 (Use)

We may use the vehicle location information system installed in the rental vehicle only when there is a significant delay in the return of the vehicle without notice, when there is a risk of involvement in a crime, or when a search is requested by the user's relatives or the police, or under other special circumstances.

Chapter 20 Personal Information

Article 44 (Handling)

The information will be used only for contractual purposes and will not be disclosed to third parties except as required by law.

Chapter 21 Measures in the Event of Traffic Violations

Article 45 (Traffic Violations)

The user shall be responsible for all traffic violations that occur during the rental period, as well as for responding to any traffic violations that occur during the rental period. In the event of a traffic stop, the user shall promptly report the incident to our store.
Depending on the nature of the violation, a notice may be sent to the owner of the vehicle at a later date, but the user who committed the violation is responsible for handling it.

Article 46 (Abandoned parking violation)

In the event of an unattended parking violation, the user shall be responsible for reporting to the designated police station to complete the prescribed procedures and pay the fine, and present the "Traffic Penalty Notice" and "Payment Receipt" with the date of receipt to our store when the vehicle is returned.
If the documents mentioned in the previous section cannot be confirmed at the time of return, the user must prepare a self-authentication of the parking violation and deposit 30,000 yen to our store as a penalty fee.
When such documents are presented at a later date, the remaining amount will be refunded after deducting 3,000 yen (tax included) as a processing fee.

If the penalty payment is not completed by the specified date, we will provide the customer's personal information to the police and take the necessary measures to pursue liability for the abandoned parking violation. We will also register this information with our member organizations or related associations.

Chapter 22 Car Navigation and Drive Recorders

Article 47 (Car Navigation System)

The route, time required, and other information displayed on the car navigation system is for reference only, and we are not responsible for any damages caused by differences in such information. Map data may not be the latest version.

Article 48 (Drive Recorder)

The drive recorder does not guarantee video recording under all circumstances. We are not responsible for any damage caused by malfunction of the drive recorder, use of the drive recorder, or damage or loss of recorded images or data. We also do not guarantee that the video footage will be effective as evidence in the event of an accident or other incident.

Chapter 23 Miscellaneous Provisions

Article 49 (Modification of the General Terms and Conditions)

We reserve the right to change these terms and conditions at any time.

Article 50 (Jurisdiction)

Any disputes related to this agreement shall be subject to the exclusive jurisdiction of the court where our store is located.